Returns Policy

Welcome to FireLily Australia, where your satisfaction is our top priority. If you're not happy with your purchase, whether it's a damaged item or simply not what you expected, we're here to help with replacements or refunds, following Australian Consumer Law and our simple policy.

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Replacements and Refunds

• You can request a replacement or refund within 14 days if your item is defective, damaged, or not as described.

• We'll replace the item with something of equal value if possible, or offer store credit or a refund.

• We reserve the right to refuse replacements or refunds in certain cases.

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Process for Replacement

• Email us at hello@firelily.com.au with your order number and the items you need replaced, along with some photo's of said items.

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Exceptions to Replacements or Refunds

• Final sale items and gift cards cannot be replaced or refunded.

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Shipping Costs

• We cover shipping for faulty or incorrect items.

• If you change your mind, you're responsible for return shipping costs.

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Damaged Products

• Contact us within 14 days of receiving a damaged product for a replacement or refund.

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​Australian Consumer Law

• We adhere to the ACL for refunds and exchanges. Learn more at the ACCC website.

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More

• Email hello@firelily.com.au

• Read our full Returns Policy

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By shopping with us, you agree to this policy.