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Frequently Asked Questions

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All About Us

What is the FireLily Difference?

FireLily isn’t just about books, it’s about the experience around the stories you love. Each Signature Box is curated with the author, so every book is hand-signed and often comes with exclusive swag or even a handwritten note.

We work closely with indie authors to create intentional boxes with extras that truly complement the story. No fillers, no fluff.

The biggest difference with our book boxes? There are no lock-in contracts. Subscriptions are completely flexible, so you can pause, skip or cancel anytime. Stay because you love it, not because you’re locked in.

FireLily is also home to the FireLily Bookshop, a multi-genre indie bookstore where you can browse across genres and build your TBR in one place. Orders over $70 ship free, and our loyalty program gives you $10 off for every 100 points earned.

At its heart, FireLily is a community of readers who love supporting indie authors and celebrating great stories.

What kinds of items can I expect?

Every FireLily box is designed to match the story inside. Think beach-themed reads with a matching candle or tote bag, or a steamy romance with a smutmark.

From bookish merch to fun little surprises, each item is chosen to enhance your reading experience and make the box feel like a world you can step into.

How do we rate the Spiciness of our books?

Every book in our collection is carefully rated using our Spice Rating system, so you can easily find your perfect match. What's more, we go the extra mile by getting the inside scoop straight from the authors themselves!

All About Our Subscriptions

How do Subscriptions work?

Each FireLily Signature Box subscription is tied to a specific genre: Flame (Medium Spice), Inferno (Hot Spice), or Phoenix (Fantasy). You can subscribe at any time, and your first payment will cover the current quarter’s box for your chosen genre.

Boxes ship mid-quarter in their designated month. Orders placed the month before the scheduled shipment are treated as pre-orders and ship with that quarter’s box. Orders placed during or after the scheduled month will ship as soon as possible—some boxes may ship multiple times per quarter to ensure everyone gets theirs. Subscriptions are recurring but flexible—you can pause, skip, or cancel at any time.

2026 Shipping Schedule:

Flame

Q1 Dec–Feb (ships mid Jan)
Q2 Mar–May (ships mid Apr)
Q3 Jun–Aug (ships mid Jul)
Q4 Sep–Nov (ships mid Oct)

Inferno
Q1 Jan–Mar (ships mid Feb)
Q2 Apr–Jun (ships mid May)
Q3 Jul–Sep (ships mid Aug)
Q4 Oct–Dec (ships mid Nov)

Phoenix
Q1 Feb–Apr (ships mid Mar)
Q2 May–Jul (ships mid Jun)
Q3 Aug–Oct (ships mid Sep)
Q4 Nov–Jan (ships mid Dec)

What kind of books can I expect?

FireLily features handpicked indie books across romance, fantasy, and other reader-loved genres. Depending on the box you choose, you might receive anything from a fun rom-com to a darker, spicier read or an immersive fantasy story.

Each book is chosen for strong characters and a plot that keeps you turning pages. Some are light and easy, some are intense, and some are a little unhinged in the best way.

Genres may vary, but every box is built to surprise you with a great indie read worth your time.

Is there a cut-off for ordering?

You can subscribe to any genre at any time—there’s no strict cut-off. Boxes only ship during their designated month in the quarterly cycle, but orders placed the month before, during, or the month after will all receive that quarter’s box.

For example, if the Fantasy (Phoenix) box is scheduled to ship in June, anyone subscribing in May, June, or July will receive that same June box. This ensures every box is carefully curated and delivered on time.

How do I change details, skip or cancel?

You can update your subscription details—like your payment information or delivery address—through your account login page. If you’d like to switch to a different genre, you’ll need to pause or cancel your current subscription and subscribe to the new genre separately. You can also skip or cancel any shipment before the next month’s box is sent, so you’re never charged for a box you didn’t actively choose.

Shipping

Do you offer International Shipping?

Currently, FireLily is able to only ship Australia wide and to New Zealand (for a small extra charge). We are unable to offer international shipping at this time. But keep checking back, because as soon as we can we will!

When can I expect my order?

Standard shipping typically takes 1-5 business days for VIC, NSW, ACT, SA, and QLD, and 5-12 business days for NT, WA, TAS, and NZ. However, boxes often arrive much earlier!

Can I track my order?

Absolutely! You will receive a shipping confirmation email which will allow you to track your order through Australia Post.

Work With Us

How do I get my product in your box?

Are you an Indie Author or a small business owner with handmade goodies and fun knick-knacks? We’d love to partner with you! At FireLily, we’re all about supporting local talent. Reach out to us via email, and we’ll get in touch when it’s time to put together our next set of boxes.

Returns

What if I've already read the selected book?

We typically try to choose books by local indie Authors who only have a small online following to minimise the chances of you having already read it. But if you're ahead of the game and have already enjoyed our pick, why not spread the joy of reading by gifting the book to someone you know? Share the love, right? Then simply snap a photo of both books and shoot us a message at hello@firelily.com.au and we will help out however we can!

What if an item arrives damaged?

You can request a replacement or refund within 14 days if your item is defective, damaged, or not as described. We'll replace the item with something of equal value if possible, or offer store credit or a refund. Easy peasy!

Click here to find out more.

Didn't find what you were looking for? Feel free to contact us at any time!